IT support · systems · automation

People first.
Problem solver.
Always learning.

I’m Jesse, a technical professional moving into IT support. I bring practical troubleshooting, customer service and Python experience — and I’m building my IT skills in a hands-on home lab.

Explore my work Experience & CV

Full UK driving licence

Hands-on learningWindows Server & networking

Production experienceTroubleshooting & Python tools

Customer focusedClear, calm communication

01 / Selected work

Learning by doing.
Solving real problems.

Home-lab projects alongside practical examples from my technical production work.

HOME LAB2026

Windows Server & Active Directory lab

Built a virtual environment to practise core IT infrastructure: Windows Server, Windows clients, directory services and network configuration.

VirtualBox / Windows Server 2019 & 2022 / AD DS / DNS / DHCP

Read the project notes

The goal

Move beyond reading about IT infrastructure and practise configuring the services that support a Windows network.

What I worked on

Windows Server and Windows 10/11 virtual machines.
Active Directory Domain Services, DNS and DHCP.
Static network settings and NAT connectivity.
Recording working configurations for reference.

Troubleshooting

Investigated NAT and connectivity issues within the virtual environment and adjusted network configuration to restore connectivity.

Experience level

This is a learning environment, not a live business network. It supports my CompTIA A+ study and my move into IT support.

USED IN PRODUCTIONPYTHON

Automating a Maya-to-Unreal workflow

Built a Python tool used in production to transfer animation from Maya to Unreal Engine, combining scripting with practical support for the people using it.

Python / Maya / Unreal Engine / FBX / Workflow automation

Read the case study

The workflow

Artists needed to move animation between Maya and Unreal Engine as part of a film-production pipeline.

My contribution

Built the transfer tool and supported the surrounding software workflow, including installation, dependencies, compatibility and file-path issues.

Transferable IT skills

Breaking a process into repeatable steps, diagnosing failures, working with Python dependencies and explaining tools to colleagues.

Outcome

The tool was used in production. No unverified time-saving or performance figures are claimed.

This case study describes my contribution; no proprietary source code or production assets are shared here.

02 / Skills & software

A technical foundation.
A support mindset.

Systems & networking

Windows 10 & Windows 11
Windows Server 2019 / 2022
Active Directory, DNS & DHCP
VirtualBox & virtual networking

Server and directory-service experience developed through home-lab practice.

Troubleshooting & tools

Software & plugin installation
Device setup & connectivity checks
Python & workflow automation
Perforce, Unreal Engine, Maya & Blender

Practical experience supporting creative production software and equipment.

People & learning

Customer service & clear explanations
Technical guidance & handovers
CompTIA A+ study — in progress
Microsoft 365 — developing knowledge

A+ study is ongoing; I do not yet hold the certification.

03 / About & experience

I enjoy making
technology work
for people.

My background combines customer service with technical work in film production. At INVIDAR, I supported colleagues with software, equipment and shared workflows, and built Python tools that were used in production.

I’m now focused on IT support: applying that problem-solving experience while developing Windows Server, networking and Microsoft administration knowledge.

I like understanding what has gone wrong, finding a practical solution and explaining it clearly to the person who needs it.

Currently learning

CompTIA A+, Windows Server and Active Directory home-lab practice, with separate study of Microsoft 365 administration.

Work history

JUN 2026 — PRESENT · ALSO 2016 — DEC 2021

Customer Service Assistant

Shell · Bere Regis

Help customers, explain information clearly and stay calm during busy shifts. Handle payments and cashing up, follow safety procedures and adapt to updated till systems.

DEC 2021 — SEP 2025

Unreal Artist / Technical Artist

INVIDAR · Treehouse Digital, Poole

Supported Windows-based applications, motion-capture equipment and shared production workflows on Rogue Trooper.

Installed software and Python dependencies, resolved compatibility and import problems, helped colleagues use Perforce and internal tools, and built production automation.

Education

BSc (Hons) Games Design · First Class
Bournemouth University · 2017–2020

BTEC Level 3 Extended Diploma in IT · DDM
Kingston College · 2014–2016

04 / Get in touch

Let’s talk IT.

Have a question about my projects or an IT support opportunity? I’d be pleased to hear from you.

jessenunes29@gmail.com